The way businesses communicate with their members/customers these days are changing for the worst. Now days when it comes to communicating the businesses I found that there are two options; email or chat. This can be very frustrating especially if you are paying their service. When there's an issue you need to have resolved you don't want the only form of contact to be via email or chat; you want to be able to pick up the phone and speak with someone then and there. With the email you have to wait on an answer and when it comes to chat it seems like their always offline. I know companies are saving money by reducing staff and using automated systems but this is a fast growing trend that has to stop!
We need to go back to the good old days when there were friendly customer service reps waiting to assist you in whatever situation you may have. That's what I call customer service! I know it's a new world out there but it comes to customer relations; companies should make it their number one priority to communicate with their members/customers as best as possible. And that's by providing them with a faster direct line of communication; the telephone! In the end it's the members/customers that are keeping them in business.
Aaron Davis
Find Me On: www.empowernetwork.com/aarondavis2012
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